FAQ
Questions before you book
Straight answers on sessions, California availability, and what to expect.
Do I need a doctor's referral for physical therapy?+
You do not need a physician referral to start. You need a physician to sign off on the plan only if care continues past 45 days or 12 visits, whichever comes first.
Do I need to be in California?+
For physical therapy (initial evaluations and PT follow-ups), yes. The Send Doctor's California PT license requires you to be in California at the time of the appointment. 1-on-1 coaching is available worldwide. A discovery call can clarify which path fits.
What session should I book?+
New and unsure → 15-min Discovery. New PT patient → 60-min Initial Evaluation (Self-pay ($175)). Existing PT patient → 45-min PT Follow-up (Self-pay ($130)). Training direction → 60-min 1-on-1 coaching session (Self-pay ($175)). You leave knowing what to train this cycle, what to drop, and how to stay healthy while doing it.
What platform do sessions use?+
Sessions are held over video (Google Meet or equivalent). A link is sent with your calendar confirmation.
What should I complete before a PT evaluation?+
After you book, you’ll get the clinical intake form and telehealth consent by email. Finish both at least 24 hours before the visit so we can spend the 60 minutes on movement and a plan. Do not send medical history through the website contact form — use the intake form. Follow-ups get a short check-in form instead of a full intake.
What should I prepare?+
A quiet space, a webcam set slightly back so we can see you move, room to squat or reach overhead, the shoes or tools you climb in, and any brace or portable edge you already use. For a first PT visit, complete intake and consent first.
What can you assess over video?+
We can watch how the area looks and how you move, reproduce pain with active and functional tests, and write a working plan with climbing load changes. We cannot do hands-on special tests, clinician-applied joint glides, true manual muscle testing with our resistance, or in-clinic manual therapy. If the visit needs hands-on care or imaging, we’ll say so.
Is this a medical emergency service?+
No. For red-flag symptoms such as chest pain, acute neurological loss, or uncontrolled bleeding, call emergency services or go to urgent care.
Can you bill my insurance?+
Sessions are self-pay. A superbill is available on request.
How do coaching offerings work?+
The open service is the 1-on-1 coaching session: 60 minutes (Self-pay ($175)), built on DPT expertise, more than a decade of route setting, and more than a decade of coaching at an elite level, including youth athletes to national titles. You leave knowing what to train this cycle, what to drop, and how to stay healthy while doing it. It is not a physical therapy evaluation and not a full custom program.
How is coaching different from PT?+
PT (initial eval and PT follow-ups) is clinical care built on DPT expertise, more than a decade of route setting, and more than a decade of coaching at an elite level, including youth athletes to national titles. The Send Doctor's California PT license requires you to be in California at the time of the appointment. Coaching is performance programming built on the same foundation, and it is available worldwide. It isn’t a substitute for physical therapy if you’re outside California.
Still unsure which path fits?