The Send Doctor

FAQ

Questions before you book

Straight answers on sessions, California availability, and what to expect.

Do I need to be in California?+

For physical therapy (initial evaluations and PT follow-ups), yes — you need to be in California at the time of the appointment. Coaching assessments are available worldwide. A discovery call can clarify which path fits.

What session should I book?+

New and unsure → 15-min Discovery. New PT patient → 45-min Initial Evaluation. Existing PT patient → 30-min PT Follow-up. Performance work → 45-min Coaching Assessment.

What platform do sessions use?+

Sessions are held over video (Google Meet or equivalent). A link is sent with your calendar confirmation.

What should I prepare?+

A quiet space, a webcam, room to move, recent injury history if relevant, the shoes or tools you climb in, and a clear list of goals.

Is this a medical emergency service?+

No. For red-flag symptoms such as chest pain, acute neurological loss, or uncontrolled bleeding, call emergency services or go to urgent care.

Can you bill my insurance?+

This is self-pay telehealth. Superbills may be available on request — ask during your discovery call.

How is coaching different from PT?+

PT (initial eval and PT follow-ups) is clinical care available when you’re in California at appointment time. Coaching is performance programming via a coaching assessment and is available worldwide — it isn’t a substitute for physical therapy if you’re outside California.

Still unsure which path fits?